Refund Policy

Our Commitment

At Aistottle, we want every family to be completely satisfied with our Service. We stand behind the quality of our AI educational assistant and offer a straightforward refund policy.

7-Day Money-Back Guarantee

If you are not satisfied with Aistottle for any reason, you may request a full refund within 7 days of your initial subscription purchase. No questions asked. This guarantee applies to first-time subscribers only.

Monthly Subscription Refunds

After the initial 7-day period, the following applies to monthly subscription renewals:

• Monthly subscription fees of $9.99 are generally non-refundable once the billing period has started.
• If you cancel your subscription, you retain access to the Service until the end of the current billing period.
• We do not issue partial refunds for unused portions of a billing period.
• Exceptions may be made at our discretion for extenuating circumstances — please contact us to discuss.

Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 7 days of your first purchase.
• There has been a technical failure that prevented you from using the Service for a significant portion of your billing period, and our support team was unable to resolve it.
• You were charged in error (e.g., duplicate charge).

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after the 7-day initial guarantee period (for routine renewals).
• Account termination due to violation of our Terms of Service.
• Dissatisfaction with AI-generated content that is functioning as intended.
• Failure to cancel a subscription before the renewal date.

How to Cancel Your Subscription

You can cancel your subscription at any time through your account settings. Cancellation stops future charges but does not trigger a refund for the current period (except within the 7-day guarantee window). After cancellation, you will continue to have access to the Service until your current billing period ends.

How to Request a Refund

To request a refund, please email us at support@aistottle.com with the following information:

• Your account email address.
• The date of the charge you are requesting a refund for.
• The reason for your refund request (optional, but helps us improve).

We will respond within 2 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.

Contact Us

For any billing or refund questions, please reach out to our support team at support@aistottle.com. We are happy to help.